Requirements
Requirements, Terms & Policies
Dog Requirements
Age Requirement
• Puppies must be at least 12 weeks old before starting any services.
Vaccinations
• All dogs must be current on core vaccinations: • DHPP/DAPP (Distemper, Hepatitis/Adenovirus, Parvovirus, Parainfluenza) • Rabies (as required by law) • Bordetella (Kennel Cough) – required for daycare and boarding Proof of vaccination must be submitted before your dog’s first visit. Services may be denied without refund if records are missing.
Health
• Dogs must be in good overall health and free from contagious illness. • No open wounds, stitches, or recent surgeries. • Dogs must arrive free of fleas, ticks, and parasites. If ticks are found: Cleaning fee of 3,000 THB applies. More than 3 ticks may result in denial of service without refund. • For boarding, owners must provide tick prevention (accepted products: NexGard Spectra, Bravecto, Frontline Tri-Act).
Behavior
• Dogs must be well socialized and non-aggressive toward people. • Any history of biting or aggression must be disclosed at registration. • Owners are fully responsible for their dog’s behavior.
Identification
• All dogs must wear a secure collar with ID tag (name + owner’s phone number). • Harnesses are not accepted for ID purposes. • Microchipping is encouraged but not required.
Daycare & Boarding
• Dogs over 6 months must be sterilized to join cage-free play and boarding. • Intact dogs or dogs with recurring social issues will be cared for in private rooms.
Grooming & Swimming & Park
• Females in heat may not use grooming or swimming services while in heat.
Owner Agreement
• A signed client information form and service agreement is required. • An emergency contact must be provided.
Terms & Conditions
General Terms
• By using our services (Daycare, Hotel Boarding, Grooming, Swimming, Training, or Park), you agree to these terms. • The Paw Seasons reserves the right to refuse service at any time for health, safety, or behavior reasons.
Health & Vaccination
• All vaccination and health requirements must be met prior to service. • Dogs with more than 3 ticks may be refused service. • If a dog becomes ill during their stay, we may isolate them and contact you or your vet. Expenses that occur for necessary veterinary treatment must be covered by the owner.
Behavior & Safety
• Aggressive or unsafe behavior may result in immediate removal from services without refund. • Owners are responsible for any damages or injuries caused by their dogs.
Services
• Daycare & Boarding: Dogs are supervised, exercised, and cared for according to facility standards and your instructions. • Grooming: We prioritize your dog’s comfort. Grooming may be paused if a dog becomes overly stressed. • Swimming: Safety gear is provided; owners must disclose any health issues affecting swimming. • Park: Owners must supervise their dogs and clean up after them.
Reservations, Payments & Cancellations
• Full payment is required at the time of booking. • No refund policy applies to all services. Rescheduling: • Boarding: at least 7 days in advance • Daycare, Grooming, Swimming: at least 48 hours in advance • Missed appointments or late reschedules will not be refunded.
Risk & Liability
• By using our services, you acknowledge the inherent risks of dog care, including: • Dog-to-dog interactions (scratches, nips, or injuries) • Health issues, allergic reactions, or illness • Accidental escapes or activity-related injuries • The Paw Seasons, its staff, and owners are not liable for injury, illness, death, or loss, except in cases of gross negligence. • Owners accept full responsibility for any damage or injury caused by their dogs.